PRIQUA

Return & Refund

Return & Refund Policy

Last Updated: 2 November 2026

At PRIQUA, customer satisfaction is important to us. We want you to feel confident and happy with every jewellery purchase. If something isn't right with your order, we're here to help.

1. Return Eligibility

You may request a return if:

  • You receive a damaged or defective product.

  • You receive an incorrect or different product from what you ordered.

  • Your product has a manufacturing defect.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • Original packaging, tags and accessories must be included.

  • You must provide valid proof of purchase.

  • You must contact us within 48 hours of receiving your order.

2. Non-Returnable Items

For hygiene and product-protection reasons, the following may not be eligible for return:

  • Jewellery that has been worn or used.

  • Products damaged due to improper handling or care.

  • Products returned without original packaging or accessories.

  • Products damaged after delivery due to accidental use.

These exclusions do not affect your rights under applicable consumer-protection laws.

3. Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or incorrect:

  1. Contact us within 48 hours of delivery.

  2. Share your order number and a description of the issue.

  3. Provide clear photographs or an unboxing video, where available.

  4. Our team will review your request and guide you through the next steps.

4. Refund Policy

Once an eligible return is approved and the returned product has been inspected, we will notify you about the refund decision.

  • Approved refunds will be processed to the original payment method, wherever possible.

  • Refund processing may take 5–10 business days after approval.

  • The time taken for the amount to appear in your account may depend on your bank or payment provider.

  • Shipping charges, if any, may not be refundable unless required by applicable law or the return is due to our error.

5. Exchange Policy

If you receive a damaged, defective or incorrect item, you may request an exchange, subject to product availability and approval.

If an exchange is unavailable, we will discuss an appropriate alternative or refund.

6. Cancellation Policy

  • Cancellation requests should be submitted as soon as possible after placing an order.

  • Orders that have already been dispatched may not be eligible for cancellation.

  • Approved cancellations of prepaid orders will be refunded to the original payment method.

7. Return Shipping

For approved returns involving damaged, defective or incorrect products, PRIQUA will coordinate the return process and communicate any applicable shipping arrangements.

For other approved return requests, return shipping arrangements and charges will be communicated before the return is initiated.

8. How to Request a Return or Refund

To request a return, exchange or refund, contact our support team with:

  • Your order number.

  • Registered name and email address.

  • Reason for the return request.

  • Clear product photographs or supporting evidence, where applicable.

9. Contact Us

For assistance with returns, refunds or exchanges, contact us:

Brand: PRIQUA

Email: miglanibhishek2@gmail.com

Phone / WhatsApp: +91 9711015410

Address: Guru Nanak Apartments, West Enclave, Pitampura, A9, 4th Floor, Delhi – 110034, India.

We appreciate your trust in PRIQUA and thank you for shopping with us.

PRIQUA — Thoughtfully designed jewellery for modern women.